On-Site Engineer Services

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Our industry-leading on-site IT support services take a proactive approach to ensure your organization is well-equipped and future-ready. Our comprehensive engagement includes high-level advisory and consulting services, both on-premises and on the cloud. Many businesses neglect their servers, data, and networks, exposing them to risks and potential issues. With our expertise, you can rely on us to manage and maintain your IT infrastructure, ensuring business continuity. Our dedicated technical resources are available full-time at your site, providing daily IT operations support. Additionally, they have access to our talented pool of experts to ensure the right skillset is available when needed. Trust us to optimize your systems and keep your IT operations running seamlessly.

Expertise of Highly Qualified On-Site Engineers

Our on-site engineer services provide you with access to highly qualified professionals who possess certifications and extensive experience in leading technologies such as Cisco, Nutanix, HPE, VMware, and Microsoft. With their expertise, you can be confident in receiving top-notch technical support.
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Flexible Billing Options

We understand that every business has unique needs and budgets. That‘s why we offer flexible billing options, including monthly, quarterly, and annual plans. Choose the option that aligns with your financial requirements and enjoy uninterrupted on-site support.
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Customized KPIs for Customer Satisfaction

We prioritize meeting your specific demands and expectations. Our dedicated engineers work with custom Key Performance Indicators (KPIs) tailored to your business requirements. This ensures that their performance aligns with your objectives and contributes to your overall satisfaction.
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Access to BCS Technical Team

Our on-site engineers are backed by a dedicated technical team at BCS. This means they have access to additional resources, knowledge, and expertise whenever needed. This collaborative approach enhances their capabilities and enables them to provide comprehensive support.
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Streamlined Ticketing System

To ensure a seamless support experience, we employ an automated ticketing system for users. This system efficiently manages and tracks support requests, ensuring timely resolution and effective communication between our on-site engineers and your team.
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Transparent Reporting

We believe in transparency and keeping you informed about our activities. As part of our on-site engineer services, we provide regular weekly or monthly reports detailing the activities performed, issues resolved, and progress made. These reports keep you updated on the status of your IT operations and provide insights for future improvements.
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